This Privacy Policy explains what information jiliwin collects when you use our platform, how we use it, who we share it with, and what rights you have as a player based in the Philippines. Reading this page helps you make informed decisions about your account and your data.
When you register an account on jiliwin, we collect the personal information you provide directly, including your full name, date of birth, email address, and contact number. We also collect information about how you use the platform, such as the pages you visit, the games you access, the duration of your sessions, and the device and browser you use to connect. When you make a deposit or request a withdrawal, we collect transaction details including the payment method used, the amount, and the date and time of the transaction. We may also collect information you provide when you contact our support team, including the content of your messages and any attachments you send. If you access the platform through a mobile device, we may collect device identifiers and operating system information to help us optimise your experience. All information we collect is limited to what is necessary for the purposes described in this Privacy Policy, and we do not collect sensitive personal information such as government-issued identification numbers unless required for identity verification under applicable regulations.
The information we collect is used primarily to operate and maintain your account, process your transactions, and deliver the platform services you have requested. We use your contact details to send you account-related communications such as registration confirmations, transaction receipts, and security alerts — we do not send unsolicited marketing messages without your consent. Your usage data helps us understand how players interact with the platform so we can improve navigation, game access, and overall performance for Filipino users. Transaction data is used to process deposits and withdrawals accurately and to comply with our obligations under applicable Philippine financial regulations. We may use aggregated, anonymised data for internal analytics and reporting purposes, but this data cannot be used to identify you individually. Where required by law or by a regulatory authority, we may use your information to fulfil legal obligations, respond to lawful requests, or prevent fraud and abuse on the platform. We do not use your personal information to make automated decisions that produce legal or similarly significant effects without human review.
As a player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. You have the right to be informed about how your personal data is collected and used, which is the purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you by submitting a written request to our support team at [email protected]. You have the right to request corrections to any inaccurate or incomplete personal data we hold about you, and we will process such requests promptly. You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records. You also have the right to object to the processing of your personal data in certain circumstances, and to lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have been violated. We are committed to responding to all data rights requests within a reasonable timeframe and in accordance with applicable law.
jiliwin implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard Transport Layer Security (TLS) protocols, ensuring that your login credentials and transaction details cannot be intercepted in transit. Access to personal data within our organisation is restricted to staff members who require it to perform their job functions, and all such staff are subject to confidentiality obligations. We conduct regular reviews of our security practices and update our systems in response to emerging threats and vulnerabilities. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the National Privacy Commission of the Philippines in accordance with our legal obligations. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your jiliwin account and to keep your login credentials confidential at all times.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jiliwin handles your personal data, you are welcome to contact our support team by email at [email protected]. Please include your registered account email address and a clear description of your query or request so that we can respond as efficiently as possible. For formal data rights requests — such as access, correction, or deletion requests — please mark your email clearly as a data privacy request so it can be directed to the appropriate team member. We aim to acknowledge all privacy-related enquiries within a reasonable period and to resolve them fully in accordance with the Data Privacy Act of 2012. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines. This Privacy Policy was last updated in 2025 and applies to all registered players on the jiliwin platform. We reserve the right to update this policy at any time, and any changes will be published on this page with a revised effective date.
Last updated: 2025. This policy applies to all users of the jiliwin platform in the Philippines.
The FAQ section covers the most common questions Filipino players ask about registration, payments, and platform access. If you are ready to get started, creating an account on jiliwin takes just a few minutes.